At aone, we understand how important your privacy is. This document clearly explains how we collect, use, store, and protect your personal data — so you can play with peace of mind, without worrying about the security of your information.
Six core pillars that form the foundation of aone's personal data protection policy.
All data transmitted between your device and aone's servers is protected with SSL 256-bit encryption — the same security technology used by leading banking institutions in Malaysia.
Aone has never sold, rented, or shared your personal information with third parties for marketing purposes without your explicit consent. Your data remains yours.
You have the right to access, correct, download, or request deletion of your personal data at any time through our support team, available 24/7.
Your data is stored in data centres protected by multi-layered security systems — including next-generation firewalls, real-time threat monitoring, and strict access controls.
Aone operates in accordance with the Personal Data Protection Act (PDPA) and applicable anti-money laundering laws, ensuring that your data is handled lawfully and transparently.
In the event of any security incident involving your data, aone will notify you within 72 hours, in line with international data protection best practices.
This Privacy Policy explains how aone ("we", "the platform", or "the Company") collects, uses, discloses, and protects your personal information when you use the aone.vu website and all related services.
We understand that your trust is the most valuable asset entrusted to us. Therefore, every decision regarding data handling is made with your interests and privacy as the top priority. By using the aone platform, you agree to the terms set out in this Privacy Policy.
Aone collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth | Identity verification (KYC) & legal compliance |
| Contact Data | Email address, phone number, full mailing address | Account communication & customer support |
| Financial Data | Bank account number, transaction records, payment methods | Deposit & withdrawal processing & fraud prevention |
| Technical Data | IP address, device type, browser, access logs | Account security & platform improvements |
| Game Data | Betting history, wins, gaming habits | Responsible gaming & service analytics |
We only collect data that is strictly necessary for the stated purposes. This "data minimisation" principle ensures we do not retain unnecessary information about you.
The personal data we collect is used for the following legitimate and transparent purposes:
Aone does not sell your personal data. However, in certain circumstances, we may share your information with the following parties for legitimate reasons:
Your data security is aone's top technical priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.
While we take all reasonable precautions, no security system is entirely perfect. You also play an important role by using a strong password, not sharing your login credentials, and reporting any suspicious activity to us promptly.
Aone uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your internet browser at any time. Disabling certain cookies may affect the experience and functionality of some parts of our platform.
As an aone platform user, you have the following rights regarding your personal data, which we fully respect:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete information in your records.
Request deletion of your personal data, subject to legal retention requirements.
Object to the processing of your data for specific marketing or analytics purposes.
Receive your data in a structured format that can be transferred to another platform.
Request restriction of your data processing under certain circumstances provided by law.
To exercise any of the above rights, please contact our support team via LiveChat or email. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days with prior notification to you.
Aone retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
The aone platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from underage children or minors.
If we find that data has been collected from a minor, we will immediately delete that data and close the account in question. If you are aware that a minor has registered an account on our platform, please contact us immediately so that prompt action can be taken.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.
Aone is committed to resolving any privacy concerns fairly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Create your account today and experience a platform that puts your security and privacy first at every step. Trusted by over 500,000 players in Malaysia — aone.
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